Refund policy
Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition that you received it — unused, undamaged, and in its original packaging, including any cushion, mallet, and drumstick accessories. You'll also need your receipt or proof of purchase.
Please note that as our singing bowls and instruments are handmade, slight natural variations in finish, tone, and appearance are part of their handcrafted character and are not considered defects.
How to Start a Return To start a return, contact us at inlinath@gmail.com. Once your return is approved, items should be sent to:
Infinity Light Natural Therapies 16b Lucas Street, Richmond SA 5033, Australia
Ph Number:+61 040 2218 382
All return shipping costs are the responsibility of the customer. For international returns, customers are responsible for any customs duties or fees incurred during the return shipment.
Damages & Issues Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect, so we can make it right.
Non-Returnable Items The following cannot be returned:
- Sale items or gift cards
- Custom or personalised orders
- Items not in their original condition or packaging
Exchanges To exchange an item, return it under the process above and place a new order once your return is accepted.
European Union — 14-Day Cooling Off Period If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The item must be unused, in its original condition and packaging, with proof of purchase.
Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at inlinath@gmail.com.